Reviews

Lady on the phone was lovely, listened to my requests and adjusted flights etc to suit me better. just one error in that flights for my 3 day add on we're not included. however after pointing this out the error was immediately amended.

Calling and speaking to an advisor was easy. I was given all the information I needed to help me make a decision about booking a holiday. When I rang back a week later I was able to speak the same advisor and he made my booking. Thank you, I look forward to a good holiday.

Helpful and knowledgable staff

Very polite and helpful service on telephone.

Well informed, friendly. Answered questions fully, useful suggestions, gave me confidence that I had chosen the right company for my holiday.

Travel advisor talked me through my options and highlighted the half price offer on single room for my option of dates in 2025.

My first experience with WendyWu has been excellent. The phone was answered promptly, Steve was able to answer all my queries and when I needed time to think he gave me a reference number so on my follow-up call I was redirected to him. The booking process was easy and confirmation of my booking was sent almost immediately. I am looking forward to my trip next year and have confidence that it will meet my expectations. If I have any queries in the meantime I am sure that I will receive the same service.

1. Excellent admin.
2. Excellent itinerary planning.
3. Good arrival and departure management.
4. Quite outstanding tour guide (Keiko)
5. Very good hotels.
6. Flawless coach arrangements.
7. Great intro to Japanese arts, crafts and culture.

This was a great holiday, to include as much as possible. Great eating experiences and good quality hotels. The only negative that most group members agreed, it was such a experienced filled holiday it was exhausting!

Very helpful, professional service. Checked availability and options quickly. Kind and reassuring.

Excellent manner on the [hone calls. polite and very friendly. Good rapport built quickly. All questions answered.

Great service, efficient, and a friendly.

Dealt with my booking quickly and efficiently.

Steve the representative I spoke to was very helpful. He gave me all the information I needed and tried to find me the cheapest airfare option.

Very good holiday. It was usually a bit of a walk to wherever the evening meal was-if we were told it was a ten minute walk,it would be twenty minutes. One of our group couldn't keep up and, leader wouldn't wait. Last evening meal, which we hoped would be a nice occasion, was us all in different parts of a crowded bar with slow service.We had to wait for tables and sit wherever there were spaces and couldn't all sit together to have a proper goodbye.

I had two rides on the bullet train, saw Mount Fuji, ate a load of Japanese food, including okonomiyaki, which we cooked, assisted in noodle making, made origami, saw Hiroshima Peace Museum, monument and tower, saw and climbed to the top of Humeji castle, went up Skytree and sent postcards from it and went in an onsen (communal baths) and on Miyajima Island.